Merchandise found to be defective due to manufacturer error or fault may be returned or exchanged for credit or new replacement products. Merchandise that was damaged due to improper handling by the buyer, repackaging of the goods, misuse or negligence is not covered by our return policy and will not be eligible for credit or exchange.

If you believe you received a manufacturer defective item, please contact us so that we may assist you in initiating a return under our limited warranty.

Exchanges can be made within 15 days of receipt on any items that are not damaged and must be in their original packaging. All shipping charges on exchanges will be the buyers’ responsibility.

For more information, read the complete eConnek^SM Return Policy.

Limited Warranty

The warranty outlined below represents a summation of the full extent of our warranty. The full text of our Limited Warranty is available on our Terms and Conditions page.

As a distributor, eConnek^SM offers a limited warrants on all products sold. Any technical advice or information supplied by eConnek^SM for the use of its products is not subject to any warranty whatsoever.

This warrant applies exclusively to the replacement of defective goods with conforming goods or credit for the net unit billing price. Such replacement or credit will be made only if:

1. A claim of defective goods is made by the buyer within 90 days after the receipt of goods,
2. The buyer, after obtaining our permission, returns such goods to eConnek^SM, freight prepaid for inspection and/or replaced (Material returned without our specific permission will not be received or credited), and
3. Our inspection determines that the goods were at the time of shipment defective within the terms of this warranty. Returned material which is damaged due to improper handling by the buyer or repackaging will not be accepted and will be deemed property of the buyer